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Business Analyst
Harvard University Information Technology in Cambridge, Massachusetts
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Date Posted 08/15/2019
Admin-Business And Financial Management
Employment Type Fulltime
Application Deadline Open until filled

Job Code

I0857P IT Business Analysis Prfss III

Job-Specific Responsibilities

Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. Our mission is to make it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused and accountable IT professional who also connects with the importance of collaborating well in a team environment we are looking for you!

This is a fully benefited, full-time Harvard University position that has been funded until June 30, 2020. There is the possibility of renewal, contingent on funding, university priorities and satisfactory job performance.

The Business Systems Analyst will work as a member of the Research Administration and Compliance Systems team to deliver software solutions to the sponsored and financial community. Harvard University’s research portfolio relies on a set of software applications, both custom and vendor-provided, supporting the research life-cycle. The team is responsible for designing and enhancing those IT systems and supporting the academic and administrative staff using the system to support their research projects. This term position will be focused on the Huron research compliance suite and will work with a project team on designing, testing, and implementing additional modules and providing ongoing support.

The Business Systems Analyst works closely with the user community, fellow team members, technical partners, and vendors to design, test, implement, and validate solutions to support ongoing and emerging needs.

Principal Duties and Responsibilities

  • Collaborate with others on the team to draft systems specifications and designs detailing the logic, configuration, and security requirements to be implemented, perform corresponding configuration steps.

  • Meet with business partners to understand and document systems needs, identify workflows, and propose solutions.

  • Participate in the identification of change management requirements, assist in the development of training materials, end user communications, and marketing materials.

  • Design, develop, and test Harvard-specific software customizations and reports.

  • Develop test plans and test system functionality to ensure new products, enhancements, bug fixes, and patches have corrected identified problems without introducing regression issues. Log, track, and follow bugs through development life cycle. Manual and automated testing.

  • Coordinates User Acceptance Testing (UAT) including developing test plans, coordinating user participation, and follow up on bugs or issued raised during UAT.

  • Assist in planning and conducting user group meetings.

  • Serve as resource to senior management, product managers, and business systems analysts on areas of product and/or business expertise.

  • Collaborate with business systems analysts, product managers, and vendor partners to production and reporting support for enterprise applications, including in-depth analysis, troubleshooting, researching and recommending resolution options to ensure systems remain operational and data integrity is upheld within applications.

  • Work with vendor, as appropriate, to report and resolve bugs.

  • Attend relevant conferences and trainings.

  • Performs other duties and responsibilities as assigned.

Typical Core Duties

  • Work at a high level within a team on most phases of service analysis and consider the business implications of technology applications to the current and future business environment

  • Collaborate with stakeholders to translate business needs into systems requirements and scoping

  • Contribute to the definition of systems requirements, conduct gap analysis, and identify feasible alternative solutions that meet defined business objectives

  • Perform user needs analysis, product evaluation, selection, customization, testing, implementation, and support

  • Participate in the development of plans and policies for a unit/school

  • Abide by and follow the Harvard University IT technical standards, policies and Code of Conduct

Basic Qualifications

  • Minimum of two years' post-secondary education and/or relevant work experience

Additional Qualifications

The following qualifications are strongly preferred:

  • Minimum of 2 years’ experience in a technical environment with 2-4 years of experience in business analysis.

  • Strong problem solving, organizational, analytical, data analysis, interpersonal, and facilitation skills.

  • Knowledge of research administration and research compliance business areas (example: conflict of interest, IRB/human subjects, etc.) is a plus.

  • Ability to synthesize business issues into technical solutions.

  • Strong written and verbal communication skills.

  • Excellent relationship building skills, especially customer service skills and service mindset approach.

  • Must understand basic fundamentals of iterative development, software development processes and procedures; understand incremental delivery and the value of metrics.

  • Experience developing and executing tests including regression tests.

  • Familiarity with Huron research suite products a plus.

  • Advanced desktop application skills including Excel, Word, MS Project, Access, PowerPoint, and Visio. Hands-on experience with ERP, research administration systems, or student information systems preferred. Proven ability to quickly assimilate to new technology and/or applications required.

  • Familiarity with SQL and/or other data analysis tools a plus.

  • Familiarity with HTML and CSS a plus.

  • Familiarity with Atlassian tools (JIRA, Confluence) a plus.

  • Demonstrate adaptability, flexibility and the ability to get up to speed quickly in the Harvard University Information Technology (HUIT) environment and with the enterprise applications we support.

  • Must possess excellent interpersonal, organization, analytical, and written and oral communication skills.

  • Must have proven ability to initiate and manage multiple tasks under competing deadlines and shifting priorities.

  • Able to work independently and within small and large teams.

Certificates and Licenses

  • Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Working Conditions

  • Work is performed in an office setting

Additional Information

When applying, please upload your resume and cover letter as one document.

Please note:

  • Harvard University requires pre-employment reference and background screening.

  • Harvard University Information Technology is unable to provide work authorization and/or visa sponsorship.

  • This position has a 180-day orientation and review period.

Harvard offers an outstanding benefits package including:

Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year.

Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: University-funded retirement plan with full vesting after 3 years of service.

Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.

Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.

Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.

Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.
Join Harvard University Information Technology (HUIT) to assure Harvard’s leadership in IT!

More about HUIT:
Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University.

To assure Harvard’s leadership in IT: We strive to make it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology.

  • User-focused

  • Collaborative

  • Innovative

  • Open

Harvard Information Technology Academy (designed for IT Staff):

HUIT’s IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/

Job Function

Information Technology




USA - MA - Cambridge



Time Status



00 - Non Union, Exempt or Temporary

Salary Grade


Appointment End Date


Pre-Employment Screening

Education, Identity

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
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