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Remote Instruction Support Specialist
Haas School of Business in Berkeley, California
Date Posted 08/05/2020
Graduate Business School -Admin-Student Services
Employment Type Fulltime
Application Deadline Open until filled

Remote Instruction Support Specialist (7343U) , Haas School of Business 7994 About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles , our Principles of Community , and our Strategic Plan .

Departmental Overview

UC Berkeley's Haas School of Business offers a unique opportunity to champion new ideas, collaborate across boundaries, and continually learn in a workplace committed to increasing diversity and creating a welcoming environment for all.

Our distinctive culture is captured within our four Defining Leadership Principles: Question the Status Quo, Confidence Without Attitude, Students Always, and Beyond Yourself. These principles distinguish Berkeley Haas as a unique environment, conducive to teamwork, collaboration, and career growth.

For more information about the Haas School of Business visit: https://haas.berkeley.edu/about/


Interviews and assesses client requirements for remote instructional technology and advises on appropriate technology to meet specific instructional activities.
Provides consultative advice to a diverse population of clients on technical, media methods, techniques and equipment in order to enhance the quality of the presentation.
Advises users on technical options in a confident, yet collaborative manner.
Plans and consults regarding the installation of new software, equipment, and equipment upgrades.
Applies appropriate data collection methods to develop technical requirements for events and instruction.
Develops standards, processes, and procedures to ensure consistent service delivery to clients. Develops user documentation, process improvements, or system design requirements. Coordinates special programs and projects in AV or instructional technology field, including media production, teaching with technology or web distribution.
Works with a wide variety of media technologies, networks and computer hardware and software, applying appropriate solutions to non-standard problems.
Applies innovative project management concepts in combination with relevant policies and procedures in determining technical support workflow.
Assists in researching and evaluating new technologies.
Goes beyond ones self and develops and provides training as needed for staff within their unit.
Participates in team meetings, discussions and related activities.
Career Development: By embracing the principle of “student always” :
Attend classes to enhance expertise in job areas and improve communication.
Attend relevant campus training courses or classes to gain knowledge of or to become more proficient with campus policies and/or rolerelevant skills.
Seek additional training opportunities that allow growth within the position and to develop professionally.
Required Qualifications

Demonstrated ability to work with others from diverse backgrounds. Thorough customer service and consultative skills to identify and implement required technology solutions.
Thorough understanding of Zoom video conferencing platform and equipment, and ability to use this information to troubleshoot the most complex systems.
Knowledge of intellectual property (IP) restrictions and skill to ensure that media meets IP requirements.
Demonstrated effective interpersonal and communication skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
Knowledge of computer, media, and networking technology.
Skills to determine priorities based on knowledge of work area. Self-motivated and works independently and as part of a team. Demonstrates problem solving skills.
Able to learn effectively and meet deadlines.
Thorough understanding of media production workflows including video production, hobbyist video production equipment.
Thorough understanding of Canvas (Learning Management System) and equipment, and ability to use this information to troubleshoot the most complex systems.

Bachelor's degree in related area and/or equivalent experience/training.
Preferred Qualifications

Ability to assess campus or institutional needs for AV IT technology products and design services to meet those needs.
Thorough understanding of post-production processes including internet-based media distribution solutions.
Salary & Benefits

This is a non-exempt, biweekly paid position. Hourly pay will be commensurate with experience up to $30.00.

For information on the comprehensive benefits package offered by the University visit:


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