Under the direction of the Vice President for Enrollment Management (VPEM), the Director of Financial Aid will be a strategic thinker and a skilled builder of teams. This leader will collaborate with faculty, deans, administrative staff, university leadership, and students. The Director will implement policies, procedures, and processes in support of student financial aid, undergraduate enrollment, the emerging Crown Point population, traditional on ground and online graduate enrollment goals. Will have primary oversight for compliance, operations and systems and technology. This position guides all activities and plans the calendar for financial aid office operations, including implementing policy, providing regular staff training and professional development opportunities. The Director will offer supportive guidance, effective supervision and ensure the timely delivery of aid to students in an atmosphere of superior customer service. Will assist the VPEM, in concert with external consultants, establishes the College’s financial aid packaging philosophy, oversees the awarding process, and supervises loan processing for all federal direct, institutional and private alternative loan programs. The Director may be called upon to represent the offices off financial aid and/or admissions on various committees and is the public face of the financial aid department at on-campus recruitment and registration/orientation events. The Director is a skillful communicator who can build relationships with a wide range of internal and external partners. This position requires someone who is resourceful, solution-oriented, an excellent problem solver and a strong team player who can implement change. The Director oversees completion of the FISAP and all other Federal and State reports. Provides indirect oversight, in conjunction with human resources, of the USF Federal Work Study and merit scholarship programs and will serve in an advisory role in support of the programs. The Director will be an effective spokesperson to students and families, providing service and customer care at the highest levels, and to the wider campus community, ensuring understanding and compliance within the complexity of federal and state regulations.
- Responsible for maintaining compliance with Federal and State statute regulations and institutional policies.
- Prepares annual financial aid operating budget, in coordination with the Vice President for Enrollment Management (VPEM)
- Prepares weekly reports tracking discount rate, filer rate and other relevant financial aid metrics.
- Working collaboratively with the CFO and business office, manages annual audit process for the financial aid department
- Oversees Federal direct, institutional, and private alternative loan processing procedures.
- Will assist the VPEM to determine institutional packaging philosophy and awarding procedures.
- Coordinates quarterly updates to PowerFAIDS.
- Participates in University of Saint Francis prospective student visit programs.
- Comprehensive working knowledge of Title IV financial aid programs as well as ability to quickly master state programs in Indiana
- Responsible for maintaining the financial aid department policy and procedures manual.
- Responsible for various financial aid surveys, e.g., NAIA, U.S. News and Petersons.
- Oversees all Federal, State and institutional compliances of all student aid.
- Represents the financial aid and admissions departments on various committees when necessary.
- Assist the VPEM to adjudicate all professional judgment requests.
- Assist the VPEM to adjudicate scholarship appeals.
- Upload all federal, state and institutional aid to student accounts office to post to student accounts.
- Reconciles all federal accounts to maintain drawn down compliance.
- Provides financial aid counseling to students, parents and other organizations.
- Supervises all Staff assigned to the Financial Aid Department
- Leads the hiring and professional development of Financial Aid Staff.
- Establishes and oversees the training process of new Financial Aid Staff and serve as a mentor during and after training phase.
- Generate custom reports as requested.
- Oversees development and updating of financial aid publications.
- Performs other duties as assigned by VPEM.
University of Saint Francis (USF) employees demonstrate a commitment to the University’s mission and support of its Catholic and Franciscan traditions. Employees provide the intellect, empathy and ability to serve our students and community. The USF Way of serving is a source of pride for many employees. To provide a consistently high level of quality experience across our university, we provide the following service expectations for all employees. These standards have been tailored by position and responsibilities, and are incorporated into performance evaluations.
Standard #1: Provide opportunities for deeper conversations, prayer and reflection.
Standard #2: Utilize best practices in communication and service.
- Apply care to your words and deeds to ensure respect for others.
- Commit to follow through without exception and with quality.
- Offer additional assistance after serving as in, “How else may I assist you?”
- Respond promptly, whether in person, via phone, or email.
Standard #3: Recognize and celebrate milestones and achievements.
Standard #4: Use resources wisely and support green initiatives.
- Bachelor’s degree in related field required; Master’s degree preferred.
- 5-10 years of senior administrative experience in financial aid with progressive leadership and management responsibility.
Knowledge and Skills
- Strong communication skills, both written and verbal; understanding of institutional finances and basic accounting.
- An inclination for innovation with a strong sense of actionable assessment, always with an eye toward improving and modernizing process and efficiencies
- Technology skills that demonstrate nimble and clear understanding of data, research, and information systems and how they are best used in a financial aid office environment
- Ability to organize and complete multiple tasks with student-centric atmosphere.
- Experience with PowerFAIDS is essential.
- Experience with Jenzabar SIS is preferred.
- Experience and comfort with data transfer between and within databases.
- Experience with a team-oriented working environment and willing collaborator with enrollment management and other units across campus.
- Strong belief in the growth and development of staff and an understanding that learning never stops.
- An ability to work in a fast-paced, changing environment