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Business Intelligence Analyst
University of Michigan in Ann Arbor, Michigan
Date Posted 06/22/2022
Admin-Business And Financial Management
Salary $50,480.00 - $60,576.00 -  
Employment Type Full-Time
Application Deadline Open until filled


The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers important financial and human resource transaction services to customers through consistent processes and promoting technology.

The Business Analytics Team is transforming the way data is delivered and visualized to guide decision-making across the SSC. We have a passion for turning data into actionable information. By defining initiatives and goals and then gathering and validating requirements, you will create quality Business Intelligence solutions that exceed customer expectations and result in customer gratitude. Reporting to the SSC Technology Manager, you will work with SSC teams and other campus units to perform business analysis, build dashboards and help meet teams' other data analytics needs. You will present data visually in a meaningful way that enhances the ability for partners to understand and act on the information.

PLEASE NOTE:  This position is a two year term-limited role.


  • Perform business analysis, data analysis, and translate requirements into data/technical specifications
  • Build Tableau dashboards using customer requirements and data visualization best practices
  • Write queries to pull data from Oracle and MS SQL data warehouses, Google Sheets, Excel, Access, and other locations data may be stored
  • Monitor data warehouses for potential problems and work with ITS on break/fix solutions
  • Work with customers to set up custom data collection tools and consult on best ways to collect and store data

Required Qualifications*

  • Bachelor's degree in a related field or equivalent combination of education, certification, and experience
  • 1 or more years professional experience in Business Intelligence reporting and analytics role
  • 1 or more years experience in a role requiring great customer service, organization, prioritization, and troubleshooting
  • Experience using Tableau
  • Experience with data visualization techniques for reporting purposes
  • Familiar with relational database and data integration concepts
  • Some experience communicating between customers, business sponsors and stakeholders and technical resources such as data architects, ETL developers, database administrators, systems analysts, or technical support personnel

Desired Qualifications*

  • Familiar with data modeling, data mapping, and data mining concepts
  • Denodo or other data analytics-related tool knowledge
  • Experience reconciling data across multiple systems to the transactional level
  • Experience with querying, sorting, merging, combining, and summarizing data in SQL Server or Oracle databases.
  • Really great to have development experience using programming languages (Python, R)

Work Locations

This position works primarily remotely. Going forward the position may be up to 95% remote and the candidate must live within a reasonable commuting distance from Ann Arbor.  

Additional Information

The University of Michigan, with an operating budget of over $10 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website: SSC.umich.edu

We offer our employees an extensive total compensation package including competitive pay, a two-for-one retirement contribution, a variety of health insurance options, and a generous vacation plan. In addition, there are seven paid holidays and four paid season days.

The Shared Services Center seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.

NOTE:  Visa sponsorship is not available for this position.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely.   More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.

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